Refund and Returns Policy

Last Updated: 08-09-2024

At SD2 LLC, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please read our refund policy below for details on how to return items and obtain refunds.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • You contact us within 3 days of receiving your order.
  • The item is unused, in its original packaging, and in the same condition that you received it.
  • The item is not marked as non-returnable in the product description.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Personalized or custom products
  • Sale items (unless specified)

3. Return Process

To initiate a return:

  1. Contact Us: Email us at info@sd24you.com or call +1 (332) 777-3816 to request a return authorization.
  2. Pack Your Item: Include the original packaging and any accessories or documentation.
  3. Ship the Item: Send the item back to us at the address provided during your return authorization. You are responsible for return shipping costs.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank to inquire about any processing delays.

6. Exchanges

If you need to exchange an item for the same item or a different one, please follow the return process outlined above and place a new order for the desired item.

7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please reach out to us:

SD2 LLC
Email: info@sd24you.com
Address: 30 N Gould St Ste N, Sheridan, WY 82801

Thank you for shopping with SD2 LLC! We appreciate your business and are here to help you with any concerns you may have.